Smove Help Centre
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More Frequently Asked Questions!
Car Rental Payment
What happens if my payment fails?
Is payment debited from my EZ-link card?
How do I update my credit card details?
There is an error in my billing. What should I do?
Is it safe to provide my credit card details to Smove?
How is payment collected?
Referrals & Rewards
Can I withdraw my credits?
I think something is wrong with my credits.
How do I use my credits?
Is there an expiry date for my credits?
My friend has already signed up. Why can't I see the credits in my account?
How does the referral link work?
Car Insurance & Safety
Take photos of your car before driving!
What to watch out for
I got a punctured tire/flat battery/breakdown. What do I do?
Collision Damage Waiver
What insurance coverage do you have?
Rental Terms & Privacy
Where can I find your Terms & Privacy policies?
Are there any other contractual terms I should be aware of as a member of Smove?