Smove Help Centre home page

Smove Help Centre

Submit a request
Sign in Contact Us

How can we help?

FAQ

More Frequently Asked Questions!

Promotions!

  • It's the School Holidays!!

Feedback

  • Feedback

Car Rental Payment

  • Outstanding Payments
  • Is payment debited from my EZ-link card?
  • How do I update my credit card details?
  • There is an error in my billing. What should I do?
  • Is it safe to provide my credit card details to Smove?
  • How is payment collected?

Referrals & Rewards

  • Can I withdraw my credits?
  • I think something is wrong with my credits.
  • How do I use my credits?
  • Is there an expiry date for my credits?
  • My friend has already signed up. Why can't I see the credits in my account?
  • How does the referral link work?

Car Insurance & Safety

  • Take photos of your car before driving!
  • What to watch out for
  • I got a punctured tire/flat battery/breakdown. What do I do?
  • Collision Damage Waiver
  • What insurance coverage do you have?

Rental Terms & Privacy

  • Where can I find your Terms & Privacy policies?
  • Are there any other contractual terms I should be aware of as a member of Smove?