If your payment was declined, any future bookings will be cancelled and your account will be placed under upfront payment permanently as part of our security procedures.
If your credit card has expired;
1) Log in to your Smove account
2) Go to 'Settings' to update your credit card details. Your payment will be processed again automatically once your credit card details have been updated successfully.
If there are other reasons for your failed payment and wish to have your upfront payment status uplifted, please contact Smove via our 'Contact Us' button in our Help Center.