Here are some important updates to help you with the latest change in the Grab car plate booking flow:
All bookings must be uploaded via the Grab driver app 45 to 60 minutes before your book start time.
Please do not send it earlier than the recommended timeframe as Grab will reject your application.
Do note that if you send your booking screenshot after the recommended timeframe, Grab might not update your car plate number in time for your Smove book start time.
Booking screenshots must be taken via the Smove App and not using the web version.
Please use the Smove App to take a screenshot of your upcoming Smove booking.
Do not send in screenshots of your booking using the web version as it will be rejected.
Here's a step by step guide on how you can update on your own!